So, why I left Earlier company’s UX group?
(Disclaimer: these are my personal views)
There are many things which UX MANAGEMENT needs to look upon and rethink. And SOME OF THESE REASONS made me quit.
- UX analysts, interaction designers are not WEB DEVELOPERS, GRAPHIC DESIGNERS, HTML CODERS, UI BUG FIXERS OR JS EXPERTS.
- Client is certainly not a King and UX ANALYSTS ARE NOT THEIR SLAVES. Which I thing onsite coordinators and offshore managers should understand. DONOT FEAR YOUR CLIENT. Rather be open and frank. DON’T LIE YOUR CLIENT.
- HIRE RIGHT CANDIDATES and for right jobs. Don’t get IITians and Nidians, HFI certified to make HTML mocks ups. You don’t have projects for this people with this background. (Creating html mocks is not interaction design or interface design.)
- OPEN UP the methodology diagrams which is “TRADE MARKED” (so called backbone of the UX) and see which the activities are followed so far and in which projects. Is this methodology followed????????
- “TRANSPARENCY” in Management, projects, work, rating members.
- “SHARE” the presentations with UX team members. Let them know which clients, what projects, who did it. (two years of my employment I didn’t see any of these, hope others will see it sooner or later)
- cultivate good “WORK ETHICS”
- Identify who is good at work; DON’T JUST GET CARRIED AWAY WITH IMPRESSIVE RESUME. Test each team member’s strength, encourage the team members at the same time rate their Critical success factor based on their work/performance.
- Stop measuring your group success with just numbers/revenue. Revenue is not what your team wants, give them challenge.
- Lastly, challenge people, give them wicked design problems not wicked UI bugs and WORK on the above suggestions.
Few things which are unique about earlier UX group, which makes team members to enjoy their work
- Diverse team, yet very experienced team, ( atleast few whom I have worked with)
- Good vision to take the group (sadly I saw it only PPT)
- Only group who has foreseen the market for RIA and invested heavily on RIA (this is one of the best thing done so far, I guess management have done fairly good in hiring right people for this group atleast.)
- Great onsite opportunities.
BTW things which I miss the most are “Tapri” and all the jhingoors from pune team. 
